Great vision without great people is irrelevant,
Cultivate your best Assets;
Organizational Psychology holds that successful companies are those that consider their human capital as their most important asset.
Human Capital is the stock of competencies, knowledge, social and personality attributes, including creativity, cognitive abilities, embodied in the ability to perform work so as to produce economic value.
At ABS we understand the importance of engaging, developing and retaining the best talent to achieve an organization’s vision and enhance its sustainability.
Our Human Capital Solutions include the following;
- Organizational Design
- Recruitment & Selection Advisory
- Performance Management Advisory
- HR Management Health Checks
- People Management Training
- Employee Satisfaction Surveys
Some of our notable clients include Umeme Company Ltd, Great Lakes Safaris and Vivo Energy Uganda.
Involve us today in your Asset Management and see the difference..
A brand is defined by the customers' experience,
The experience is delivered by the employees"
There has been a lot of buzz around Customer Experience emerging as the key differentiator and driver for growth and sustenance in consumer industry. But, what exactly is customer experience and what makes for a great customer experience?
Gartner defines customer experience as “the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels or products.”
The objective of Customer Experience Management is to optimize customer interactions to align with customer’s ideal brand perception and exceed their expectations to nurture and strengthen long term customer relationships.
Customer Experience management is emerging as the key strategy to gain competitive advantage in today’s hyper competitive marketplace.
At ABS, we have got this solved with our trained staff from the Institute of Asset Management, United Kingdom. talk to us today and see the difference.
Our Customer Experience Solutions include the following:
- Product / Service Offering
- Market Opportunity Assessment
- Experience/satisfaction surveys
- Policy manuals
- Customer service Health checks
- Marketing Strategy Development
- Sales Strategy Development
- Customer Service Strategy Development
- Customer Service Training